Terms And Conditions
Terms & Conditions
Ordering on this website, email, telephone or social media (Facebook Messenger, WhatsApp, you agree to the following terms and conditions. These terms & conditions apply for all commissions of original pictures by artist Rob Ballentine. No variations to these unless specifically agreed by Rob Ballentine in writing.
It is up to the individual to provide photos of the true likeness/colour/expression of the subject in order for optimum results. An order must be accompanied by sufficient information to enable Rob Ballentine to proceed.
Rob Ballentine will judge whether or not to accept any commission.
Items are left with Rob Ballentine at owners risk. No responsibly will be taken for loss or consequential loss of customers property left with Rob Ballentine.
No booking will be commenced without a minimum deposit. Any orders placed by telephone are considered consent to proceed.
The minimum deposit is non-refundable and varies according to size of portrait ordered.
Balance of payment will be due prior to dispatch, either by instalments or in full on completion.
Items will not be sent out until balance has been received by Rob Ballentine. If paying by cheque, goods will be sent out after funds are cleared at the bank.
Customer shall check goods immediately on delivery and inform Rob Ballentine of any damage suffered in transit. For posted sent via Royal Mail or other courier items, we accept no responsibility for failed or late deliveries. If the item is returned to us for any reason, postage will be re-charged for any subsequent delivery charges. Any items that do not arrive on the date specified should be reported within 24 hours of non-delivery. In the event of dis-satisfaction (which should be considered good reason of complaint) must be reported within 7 days of receipt of goods. Item(s) must be returned at clients expense before refund is consider. Deposits are non-refundable and only the balance payment will be considered for refund.
All copyrights of any portrait work remain in the name of Rob Ballentine, unless otherwise mutually agreed in writing at the time of ordering. It is explicitly forbidden to reproduce the images or original work of Rob Ballentine in any medium unless clearly agreed beforehand with a standard license contract available on request. This license can be revoked at any time due to breach of contract at the discretion of Rob Ballentine.
As copyright holder Rob Ballentine reserves the right to use any portrait image or edited image for any publicity on the internet, website, Facebook, exhibition material or other promotional events. The image or edited version may be used on products produced by Rob Ballentine or other companies manufacturing under license from Rob Ballentine worldwide. Any requests for portraits not to be used in this way must be expressed in writing within 14 days of completion of your portrait order.
Any authorised reproductions must contain credit to Rob Ballentine or artists website. Where digital images are involved the client agrees that the digital images cannot be modified without prior consent and must contain credit to Rob Ballentine.
Any order placed where there is no follow-up or contact from the customer of any kind will after 12 months be considered void. Any money paid will become property of Rob Ballentine.
All goods remain property of Rob Ballentine until the contract price in full is received. After completion any goods left with Rob Ballentine for a period of longer than 8 weeks will be liable to storage charge.
If the customer wishes to cancel the contract to commission an artwork, then notice must be given in writing.
All minimum deposit payments are non-refundable.
For orders where the balance has been paid in advance. Depending on how much work been undertaken, it will be up to Rob Ballentine to decide whether any refund is to be paid to the customer.
There is a 7 day cooling off period after all bookings. Presuming no work has been commenced. Deposits will be returned at artists discretion.
All artwork remains the property of Rob Ballentine until paid for in full.
Orders not collected within 30 days after completion are liable to storage charge at a rate of 10% of value for the first month and then recurring £15/month thereafter.